Deliver Exceptional Customer Experience

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $90,000

Technical Support Specialist

  • This role requires a skilled technical professional who can deliver exceptional customer support through multiple channels, including email, phone, and chat.
  • The ideal candidate will have excellent communication skills and be able to effectively address technical issues and provide solutions in a timely manner.
  • Responsibilities will include creating and maintaining knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
  • Collaboration with cross-functional teams is essential, including Sales, Product, and Engineering, to ensure seamless resolution of customer issues.
  • Sharing detailed feedback based on customer interactions is critical to drive product improvements and ensure alignment with user needs.
  • A hybrid work culture allows for remote work arrangements that balance personal commitments and face-to-face time with coworkers.

Benefits

  • Health & Well-being
    • Subsidized gym membership to promote physical health and well-being
  • Family
    • Regular team events that foster a sense of community and belonging
    • Generous leave policies for vacations and life's big moments
  • Office
    • World-class facilities that promote physical and mental well-being
    • Centrally located in Sydney's CBD, surrounded by greenery and amenities
  • Other
    • Access to world-class learning platforms and development opportunities

Location

Sydney

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