Technical Expert

6 days ago

Melbourne, Victoria, Australia beBeeExpert Full time $90,000 - $120,000
About the Job">

We are seeking a highly skilled technical professional to join our team as a Technology Specialist. In this role, you will be responsible for providing regional technical on-site support services and infrastructure management to our hotels and driving zero service outages for our hotel business.

This is an exciting opportunity for you to work in a fast-paced environment with a global hospitality leader. You will be part of a dynamic team that values diversity, equity, inclusion, and wellness for our colleagues.

Key Responsibilities:
  • Provide regional technical on-site support services and infrastructure management to our hotels.
  • Maintain, manage and support participating hotel admin/back-of-house infrastructure.
  • Patch and maintain infrastructure as needed.
  • Receive and own escalations from cluster hotels.
  • Ensure that any incidents are resolved as quickly as possible.
  • Drive improvements in customer satisfaction.
  • Participate in new hotel opening activities as needed.
  • Work with Cluster IT Manager for CAPEX planning for assigned hotels.
Requirements

To succeed in this role, you will need to have:

  • Microsoft and/or Cisco qualifications essential.
  • ITIL Foundation V3 Certification minimum.
  • 3+ years working in technical support, preferably in a hospitality arena.
  • 2+ years' experience of working within an ITIL environment.
  • Strong knowledge of hotel systems (PMS, POS, B/O, Revenue Systems, S&C, etc).
  • Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
    • Security and patch management.
    • Microsoft client technologies.
    • Microsoft server technologies.
    • Cisco networking technologies.
    • IP technical knowledge.
    • Voice (Analogue & IPT) systems.
    • Experience of using typical service management tools.
    • Experience of using remote control software and AD management.
    • Good communications and analytical skills.
Benefits

We offer a competitive benefits package including:

  • Salary.
  • Discounted accommodation worldwide.

We also offer opportunities for career progression and growth within our company. If you are looking for a challenging and rewarding role, please apply now.

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