
Senior Implementation Services Expert
1 week ago
This is a senior implementation services role where you will be supporting project teams in validating customer business requirements and mapping them to our functional capabilities.
Responsibilities:
- Provide expertise to customers by working with project teams to validate their needs and map them to our solutions.
- Design innovative solutions to meet customer needs and lead internal meetings to provide progress updates.
- Contribute to internal initiatives by designing and documenting solutions, contributing to a knowledge repository, and sharing best practices.
- Focus on continuing education by participating in internal knowledge share, attending continuing education sessions, and completing new release training to stay up-to-date on new features.
Qualifications:
- Bachelor's degree or equivalent experience.
- Master's degree or postgraduate coursework is an asset.
- 5+ years of experience as a consultant with HCM systems.
- Solid experience in process mapping.
- Change management experience is an asset.
- Technical skills include proficiency in Microsoft Office products and experience with HRIS, relational databases, and SQL.
- Functional skills include excellent customer relationship and business acumen, ability to engage with multiple projects and customers, and ability to lead and facilitate workshops.
Desirable Skills:
- Excellent written and verbal communication skills.
- Presentation skills, able to adjust content and style for different audiences.
- Ability to establish credibility and rapport with stakeholders at all levels.
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