Senior Implementation Consultant

About the Role

As a Senior Implementation Consultant for , you will play a crucial role in delivering and optimising implementations across the globe but focussing on the ANZ/APAC region. You will lead project planning, manage end-to-end execution, and provide expert technical guidance to ensure our clients achieve the maximum value from their platform. The ideal candidate will have a strong technical background, exceptional project management skills, and a passion for driving customer success.

Key Responsibilities

Project Management

• Lead the development and management of detailed project plans, including milestones, timelines, and resource allocation for implementations across the region.
• Assign tasks and allocate resources to meet project goals efficiently while ensuring a seamless project delivery.
• Identify and mitigate project risks, ensuring proactive communication with clients regarding status, blockers, and decisions.
• Ensure that all project timelines and deliverables align with client expectations and business objectives.

Client Relationship Management

• Conduct in-depth discovery sessions to understand client requirements, workflows, and business goals.
• Establish strong relationships with stakeholders at all levels, ensuring effective change management and successful platform adoption.
• Drive customer satisfaction through exceptional delivery, issue resolution, and strategic consulting.

Technical Expertise

• Serve as a subject matter expert in , with comprehensive knowledge of platform configuration, automation, integrations, and advanced use cases.
• Provide technical troubleshooting and collaborate with internal teams to solve complex implementation challenges.
• Stay up-to-date with the latest features, partner applications, and best practices, ensuring clients benefit from cutting-edge solutions.

Financial Management

• Contribute to the development of scoped work estimates, timelines, and cost structures to support project profitability.
• Monitor project hours, scope, and budgets, identifying scope creep early and addressing potential risks to profitability.

Process Improvement

• Continuously recommend improvements to internal delivery methods, tools, and documentation to enhance efficiency.
• Champion best practices to ensure scalable and repeatable implementations across clients.

Documentation

• Maintain comprehensive and clear documentation, including process maps, configuration guides, and training materials.
• Support internal knowledge sharing through reusable assets such as playbooks and case studies.

Quality Assurance

• Apply quality control processes at key milestones to ensure high-quality delivery.
• Ensure all solutions align with best practices, platform guidelines, and compliance standards.

Training and Development

• Deliver training to clients to ensure successful platform adoption and long-term success.
• Mentor junior consultants and provide ongoing support to internal skill development initiatives.

Qualifications and Experience

• Minimum of 3 years of experience in client-facing consulting, project delivery, or implementation roles.
• Proven expertise in , including building automations, dashboards, and custom workflows.
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
• Excellent communication and presentation skills, with the ability to manage multiple projects and adapt to client needs.
• Prior experience in SaaS implementation within a professional services environment is preferred.
• certifications are desirable but not essential.

We Offer

• The opportunity to work with leading brands and exciting, complex implementations within the platform.
• A collaborative team culture that values curiosity, continuous learning, and high performance.
• Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region.