Digital IT Support Specialist
1 week ago
We are seeking a highly skilled Digital IT Support Specialist to join our team at Zone IT Solutions. In this role, you will be responsible for providing top-notch technical support and services to our clients, ensuring their IT systems run smoothly and efficiently.
Job Overview
Zone IT Solutions is an Australian-based recruitment company specializing in digital, ERP, and larger IT services. We pride ourselves on delivering flexible, efficient, and collaborative solutions to organizations requiring expert IT talent. Our agile, agnostic, and flexible approach enables us to source the right IT expertise for our clients.
Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.
Key Responsibilities:
- Provide first- and second-level desktop and application support, including hardware swap-outs and software diagnostics.
- Install, maintain, and repair equipment and systems at client sites, ensuring optimal performance and customer satisfaction.
- Support desktops, laptops, monitors, printers, Skype/MS Teams telephony, and peripherals.
- Coordinate activities with other suppliers to resolve incidents or service requests.
- Perform scheduled site activities, including environmental checks, asset audits, and hardware troubleshooting.
Requirements:
- Experience in desktop/laptop hardware and software support.
- Proficiency in networking, storage, video conferencing systems, and other IT infrastructure.
- Strong problem-solving skills and ability to perform hardware swap-outs using available site stock.
- Valid driver's license and ability to drive manual transmission vehicles.
- Flexibility to work on weekends or public holidays for high-priority tasks.
- Commitment to safety and compliance with all customer site requirements.
Benefits:
- Ongoing training and professional development opportunities.
- A supportive and dynamic team environment.
- The chance to work with a leading recruitment company in the IT industry.
About Us
Zone IT Solutions is committed to equal opportunity employment and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. If you are looking for a challenging and rewarding career in IT support, we encourage you to apply.
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