Warehouse Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeOperational Full time $60,000 - $80,000

As a key player in our team, you will be responsible for coordinating customer service and warehouse operations.

Key Responsibilities:
  • Customer Service
    • Resolve complex customer inquiries and issues by working closely with other departments to provide timely and effective solutions
    • Manage all web-based customer inquiries through Freshchat, providing prompt and accurate responses
    • Oversee the daily management of online returns, including receipt of stock, garment quality control, processing, and issuing credit notes and refunds
    • Steam garments for customer returns while maintaining high standards of quality and efficiency
    • Continuously improve processes to ensure accuracy and efficiency
    • Prepare reports to monitor performance and identify areas for improvement
  • Warehouse Operations
    • Coordinate the warehouse team and their workload to meet the demands of the fulfilment centre and optimize efficiency
    • Schedule and oversee the warehouse team to manage workflow, minimize overtime, and maximize productivity
    • Pack and process online orders with attention to detail, ensuring accuracy and quality
    • Assist with processing incoming shipments into the warehouse, conducting accurate stock counts, checking against packing lists, and recording any discrepancies
    • Accountable for tight inventory management, conducting regular accurate stock-takes and cycle counts, and investigating root causes of stock level variances

This role requires strong communication, problem-solving, and organizational skills. If you are passionate about delivering exceptional customer experiences and driving operational excellence, we encourage you to apply.

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