Customer Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCoordinator Full time $70,000

Job Title:

We are seeking a highly organized and detail-oriented individual to join our team in the capacity of Customer Service Coordinator.

This is an exciting opportunity for someone with exceptional communication skills to work closely with customers, ensuring their needs are met with minimal downtime and maximum efficiency.

The successful candidate will have experience working in a similar or administrative position and possess strong attention to detail. They should also be familiar with CRM systems, internal databases, and customer portals.

This role requires the ability to prioritize tasks, meet deadlines in a fast-paced environment, and identify issues that need resolution.

About the Job:

The Customer Service Coordinator will provide general support to customers regarding company products and services. They will maintain and manage customer records, service requests, and order details by accurately utilizing internal database.

They will also coordinate and manage technician schedules for routine maintenance, installation/SAT and remedial works as required.

The successful candidate will be responsible for uploading necessary documentation and certifications to ensure company compliance in contractor portals. They will also administer customer work order and induction portals, assign technicians accordingly, monitor job progress, and ensure monthly service level agreements (SLAs) are achieved.

Key Responsibilities:

  • General Support: Provide general support to customers regarding company products and services.
  • Customer Record Management: Maintain and manage customer records, service requests, and order details by accurately utilizing internal database.
  • Technician Schedule Coordination: Coordinate and manage technician schedules for routine maintenance, installation/SAT and remedial works as required.
  • Portal Administration: Administer customer work order and induction portals, assign technicians accordingly, monitor job progress, and ensure monthly service level agreements (SLAs) are achieved.
  • Documentation Compliance: Upload necessary documentation and certifications to ensure company compliance in contractor portals.

Requirements:

  • Experience: Experience in a similar or administrative position.
  • Communication Skills: Strong verbal and written communication to effectively interact with customers and internal teams.
  • Attention to Detail: High attention to detail ensuring accuracy in data entry, documentation, and service coordination.
  • CRT Systems: Familiarity with CRM systems, internal databases, and customer portals.
  • Prioritization: Ability to prioritize tasks, meet deadlines in a fast-paced environment, and identify issues that need resolution.

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