Desktop Support Specialist

21 hours ago


Western Downs Regional, Australia Axiom Technologies Full time

Axiom Technologies is a leading IT services provider, supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and expertise to our clients.

We are seeking a skilled professional to join our team as a Desktop Support Officer (Part-time). This role will involve providing timely and accurate assistance to end-users within our organization's desktop computing environment.

Key Responsibilities:

  • Coordinate and execute desktop support activities, from simple to complex plans.
  • Provide on-site and on-call assistance to end-users, ensuring optimal service delivery.
  • Troubleshoot computer OS and peripherals, handling different PC operating systems (Windows 7/8 and 10).
  • Install and configure hardware and software, utilizing deployment tools like SCCM.
  • Manage and maintain SOE and group policies, printer support, and MS Office tools installation and troubleshooting.
  • Develop and maintain excellent customer service and people skills, with a focus on field experience supporting various technologies and services.
  • Apply advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
  • Manage time and resources effectively, meeting or exceeding expectations in high-profile situations while maintaining professionalism under pressure.

Requirements:

  • At least two years of relevant experience in desktop support or a related field.
  • Strong analytical and problem-solving capabilities, with excellent end-user computing skills.
  • Good knowledge of infrastructure support, with a strong customer service ethic and great communication skills.
  • Ability to work independently and collaboratively in a team-oriented environment.
  • Self-starter with a passion for delivering quality solutions, with a fondness for simple, elegant, and effective solutions.
  • Ability to maintain confidential information and work with a variety of technologies and services.

Preferred Qualifications:

  • PC Laptop OEM Maintenance Certification, CompTIA A+ Certification, or Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

What We Offer:

Axiom Technologies offers a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and skilled professional looking for a new challenge, please submit your resume for consideration.



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