IT Support Technican

4 weeks ago

Carrum Downs, Australia UBS Full time

IT Support Technician

Onsite - Carrum Downs

Full-Time, Entry-Level

About UBS:

Join a company with a proud 25-year history in the insurance building repairs industry UBS is a trusted partner to some of Australia’s most respected insurance companies, offering you job stability and the chance to be part of a team that takes pride in their work. We're seeking a motivated and tech-savvy graduate to join our team as a Level 1 IT Support Technician.

About the Role:

You will play a vital role in ensuring our team can operate smoothly by providing proactive IT support. You will be the first point of contact for IT support, providing exceptional onsite, telephone, and email assistance to our team members in Victoria and Queensland. You'll be solving IT infrastructure issues, ensuring that our employees receive the highest standard of service. Your role will be crucial in maintaining our IT systems and enhancing the overall user experience.

Key Responsibilities:

  • Troubleshoot IT Issues: Provide prompt and effective solutions to a range of IT problems, ensuring minimal disruption to our team's workflow.
  • Problem-Solving: Use your technical skills to identify and resolve hardware and software issues.
  • Configuration and Testing: Configure and test desktops, printers, and other peripherals to ensure they function correctly.
  • Onboarding/Offboarding: Manage the setup of IT systems for new employees and ensure the proper deactivation of accounts for departing staff
  • Maintain IT Equipment: Ensure all desktops, printers, and peripherals are in good working condition, logged and meet company standards
  • Assist to implement new systems, the intranet and information management system..

What We’re Looking For:

  • You have a passion for helping people and can communicate complex technical information in a way that's easy to understand.
  • You have strong problem-solving skills and the ability to troubleshoot a wide range of IT issues.
  • Strong verbal and written communication skills are essential to explain technical details to non-technical users.
  • You're flexible, proactive, and can adapt to challenges with enthusiasm. You’re always looking to learn and improve.
  • You can effectively manage your time and prioritize tasks in a busy environment.
  • Experience with Windows Server & Microsoft 365 is highly desirable.
  • A relevant IT qualification will give you an edge and demonstrate your readiness to excel in this role.

Why Join UBS?

  • We provide ongoing learning and development opportunities to help you advance in your IT career.
  • Join a team that values collaboration, innovation, and mutual support.
  • Work in a fast-paced environment where no two days are the same.

If you’re ready to kickstart your IT career and make a difference, we want to hear from you Submit your resume and a cover letter detailing your qualifications and why you’re excited about this opportunity.

Requirements

  • Police Check
  • COVID Vaccination
  • Right to Work in Australia

Our Vision and Mission

Owning a home is one of the biggest emotional and financial investments a person can make. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple while supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

Our Core Values

At UBS we:

  • are open and honest.
  • own our decisions.
  • are collaborative and solution focused.
  • embrace change.
  • are role models, our behaviours build strong relationship.

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

UBS is one of the preferred partners to Australia's largest and most reputable insurance companies and our employees are some of the first responders to attend disasters and catastrophic events, tasked with making the site safe, assessing, restoring, and rebuilding people's dreams.