Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time
Customer Support Specialist

This role involves providing high-level customer support for our clients in the financial industry. As a Customer Support Specialist, you will play a key role in supporting customers by managing their salary packaging budgets and providing expert guidance on expense claims.

Your responsibilities will include analyzing financial data, offering tailored solutions, and ensuring a seamless experience for customers navigating their novated lease arrangements.

  • Main Responsibilities:
  • Provide proactive support and education to customers regarding their salary packaging and expense claims
  • Analyze and forecast expenses to help customers optimize their budgets
  • Offer clear insights into payment plans, surplus balances, and cost recoveries
  • Maintain accurate records and ensure timely updates in company systems
  • Collaborate with internal teams to deliver exceptional customer outcomes

Desired Skills and Experience:

  • Strong communication skills (verbal & written)
  • Strong organization skills
  • Team-oriented with a customer-first approach
  • Experience in customer service, finance, or leasing industries
  • Knowledge of motor vehicles or fleet leasing

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