Current jobs related to Service Desk Manager - Adelaide, South Australia - Dxc Technology
-
Service Desk Manager
2 weeks ago
Adelaide, South Australia Dxc Consulting & Engineering Services Full timeOverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business.We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.We live in more than 70 countries, speak multiple...
-
Service Desk Manager
3 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full timeOverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...
-
Service Desk Manager
3 weeks ago
Adelaide, South Australia DXC Technology Full timeOverviewService Desk Manager at DXC Technology is a leadership role responsible for overseeing the daily operations of the Service Desk, delivering exceptional service, ensuring operational efficiency, and driving continuous improvement in line with global standards. This role can be based in Adelaide or Auckland.ResponsibilitiesLead and manage a team of...
-
Service Desk Manager
3 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full timeOverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...
-
Service Desk
7 hours ago
Adelaide, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $90,000 per yearJoin a dynamic ICT team as aService Desk Officer, providing frontline support and excellent customer service to staff across a large and complex organisation.About the Company:Our client is a major public sector organisation delivering essential services to the South Australian community. With a strong focus on innovation, collaboration, and service...
-
Service Desk Manager
4 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full time3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize...
-
Assistant Manager, Service Desk Operations
2 days ago
Adelaide, South Australia SA Health - Dept for Health and Wellbeing Full time $98,478 - $104,165 per yearDepartment for Health and Wellbeing – Digital Health SA – Technology and InfrastructureSalary: $98,478 to $104,165 – ASO6 – Full Time / OngoingOverview:If you're looking for a rewarding role where you can make a meaningful impact on healthcare outcomes in South Australia, this is an excellent opportunity to contribute to an organisation that values...
-
Service Desk Team Lead
2 weeks ago
Adelaide, South Australia Brennan It Full time**Why work for Brennan?**At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...
-
Service Desk Manager
1 week ago
Adelaide, South Australia Demant Full time**About Demant**LI-HYBRID #LI-AL1 #audika_AustraliaDemant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve...
-
Service Desk Analyst
2 weeks ago
Adelaide, South Australia Hudson Australia Full time**Job Opportunity: Experienced Service Desk Analyst**We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods.**Key Responsibilities**:- Provide support for both Windows and Mac operating systems.- Manage Active Directory and Office 365.- Address...
Service Desk Manager
3 weeks ago
Overview
Service Desk Manager at DXC Technology is a leadership role responsible for overseeing the daily operations of the Service Desk, delivering exceptional service, ensuring operational efficiency, and driving continuous improvement in line with global standards.
This role can be based in Adelaide or Auckland.
Responsibilities
Lead and manage a team of Service Desk representatives handling multi-channel customer interactions
Develop and implement operational plans, policies, and procedures to meet service level agreements (SLAs) and quality standards
Manage financial performance including budgeting, forecasting, and cost control
Drive resource and capacity planning to meet evolving business needs
Ensure seamless communication and collaboration with clients, account executives, and service delivery managers
Lead performance management, career development, and succession planning for team members
Monitor and report on key performance metrics and implement service improvements
Ensure compliance with DXC Technology's Quality Management Systems and regional standards
Key Accountabilities
Financial: Budget management
Financial: Forecasting accuracy
Financial: Productivity improvements
People: Staff retention
People: Succession planning
People: Performance feedback
People: Employee engagement
Customer: SLA adherence
Customer: Client satisfaction
Customer: Innovation in service delivery
What We're Looking For
Experience & Qualifications
5–10 years' experience in Service Desk or Call Centre management
Proven ability to manage operational plans, budgets, and service delivery teams
Strong understanding of global and local Service Desk industry trends
Experience in managing client relationships and delivering continuous improvement initiatives
Core Competencies
Strong analytical, financial, and strategic planning skills
Excellent communication, negotiation, and relationship-building abilities
High level of commercial acumen and results orientation
Demonstrated leadership in managing diverse teams and driving performance
Ability to work independently and collaboratively in a fast-paced environment
Why Join DXC Technology?
At DXC Technology, we believe in innovation, collaboration, and excellence.
You'll be part of a global team that values integrity, diversity, and continuous learning.
This role offers the opportunity to make a significant impact on our service delivery and client satisfaction across the APJ region.
Ready to lead the future of service delivery?
Apply now and be part of a team that's shaping the digital experience for clients across the Asia Pacific and Japan.
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of Special Needs
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Work Model and Inclusion
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment Security
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services.
DXC does not make offers of employment via social media networks and DXC never asks for money or payments from applicants at any point in the recruitment process.
More information on employment scams is available here.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
