Network Support Specialist

3 days ago

Adelaide, South Australia beBeeNetworkSupport Full time
Job Overview

We are seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for the first line of support in a multi-vendor environment.

Key Responsibilities:
  • Perform initial triage and verification of network events and alerts
  • Log and manage incident records in alignment with ITIL standards
  • Respond to inbound support calls and create incident tickets
  • Troubleshoot and resolve incidents or escalate to appropriate teams
  • Coordinate with vendors and field services to ensure timely resolution
  • Document root cause analyses (RCAs) and support RMA processes
  • Investigate, diagnose, and validate incidents upon contact
Technical Expertise:
  • Cisco networking devices
  • F5 technologies
  • Riverbed SteelHead appliances

Note: Proficiency in Python scripting is an asset.

What We Offer:
  • A dynamic work environment
  • Ongoing training and development opportunities

Disclaimer: This job description is intended to provide a general overview of the role and responsibilities. It is not exhaustive and may change based on business needs.

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