**Retail and Facilities Manager Position Available**

1 week ago

Sydney, New South Wales, Australia beBeeManagement Full time $85,000 - $95,000

Job Opportunity: Facilities/Retail Management Role

About the Role:

St Michael's Golf Club is seeking a highly skilled and experienced Facilities/Retail Manager to oversee the operations of our professional golf shop and maintain the overall functioning of our facilities.

This role plays a critical part in delivering exceptional service standards across both the retail and facilities arms of the business. The successful candidate will be responsible for managing the day-to-day operations of the golf shop, including both in-store and online retail channels.

The ideal candidate will have a strong background in retail management, with experience in supervising and training staff, as well as managing stock and budgets. They will also possess excellent leadership and interpersonal skills, with the ability to communicate effectively with customers and colleagues alike.

Key Responsibilities:

  • Manage the day-to-day operations of the golf shop, including both in-store and online retail channels.
  • Supervise and train a team of up to 15 staff, ensuring smooth coordination of retail and facilities functions.
  • Oversee stock management, including ordering, receiving, inventory tracking, and visual merchandising.
  • Select seasonal product ranges in consultation with suppliers and manage vendor relationships, including negotiating pricing and planning promotions.
  • Develop and monitor budgets, conduct financial forecasting, and implement cost-effective practices across both retail and facility areas.
  • Coordinate maintenance, cleanliness, and presentation of club facilities, including engagement of external contractors.
  • Responsible for managing the online retail shop, including website updates, stock control, and processing customer orders and deliveries.
  • Maintain compliance with workplace health and safety standards, including participation in first aid, fire safety, and emergency response training.
  • Lead marketing and communication efforts via social media (e.g., Instagram) and weekly newsletters to promote retail offerings and drive customer engagement.
  • Ensure a high level of customer service and satisfaction across all member and guest interactions, both in-store and online.

Essential Criteria:

  • Minimum of 3 years' relevant experience in a similar role, ideally within a retail, hospitality, or sports facility setting.
  • Demonstrated ability to manage both retail and operational aspects of a business.
  • Strong leadership and interpersonal skills, with experience managing and training staff.
  • Competence in stock control, budgeting, and customer service management.
  • Familiarity with digital marketing tools and online retail platforms.
  • Sound knowledge of workplace safety and facility operations.

Benefits:

  • A competitive salary of $85,000 - $95,000 per annum + superannuation.
  • A comprehensive benefits package, including work-life balance, opportunities for professional development, and a supportive work environment.

Work Location:

St Michael's Golf Club is located in Sydney, NSW. This role is open to Australian citizens, permanent residents, and qualified overseas applicants.

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