Growth Strategy Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Unlock Business Growth

Our platform enables organizations to deliver flawless digital experiences across every network. Empowered by AI and unmatched telemetry data, we help IT teams detect, diagnose, and remediate issues before they impact end-users.

Deeply integrated with leading technologies, our solution helps customers deploy at scale while delivering AI-powered assurance insights.

About The Role:

As a Customer Success Manager, you will manage high-growth accounts using strategic engagements and scalable programs to drive success across the customer lifecycle.

You'll serve as a trusted advisor, driving onboarding success, accelerating platform adoption, and leading proactive motions such as QBRs, monthly check-ins, and health reviews.

Key Responsibilities:

  • Develop comprehensive account strategies to promote long-term success, adoption, and retention.
  • Own and manage a portfolio of customers requiring both high-touch and scale engagement methods.
  • Conduct strategic touchpoints including monthly check-ins, QBRs, platform health checks, and de-risking motions.
  • Proactively identify customer risks before they surface; mobilize internal teams to address issues swiftly and effectively.
  • Drive adoption of key platform features enhancing customer outcomes and improving retention.
  • Ensure customers achieve success with validated use cases through business metrics and data insights.
  • Understand each customer's business, market conditions, technology stack, and key stakeholders to identify expansion opportunities and potential for vendor consolidation.
  • Forecast and track customer sentiment, product utilization, and key health indicators.
  • Partner with Pre-Sales and Adoption Engineering teams to drive collaboration, expansion, and successful renewals.
  • Serve as the voice of the customer, collecting product feedback and prioritizing requirements based on risk, urgency, and revenue impact.

Qualifications:

  • At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
  • Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.
  • Proven success managing customer portfolios through both high-touch and scale strategies.
  • Excellent communication, listening, negotiation, and presentation skills.
  • Fluent in spoken and written English, with confidence and presence to engage executive stakeholders.
  • Must be available and ready to work during core U.S. business hours.
  • Organized, proactive, and highly accountable with strong project management and multitasking skills.
  • Collaborative and cross-functional, with ability to influence across internal teams.
  • Proficient in CRM tools like Salesforce and data-driven in your approach.
  • Technically curious and able to understand and explain software and cloud technologies.
  • Data-driven with ability to interpret and act on customer insights and performance metrics.

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