Information Services Assistant

6 days ago


Joondalup, Australia Edith Cowan University Full time

Overview

">

The Library Services Centre is the hub of Edith Cowan University's learning, teaching and research goals. We deliver innovative, high-quality customer-focused services, including digital and information literacies, research skills, information resources, scholarly and cultural collections, and learning facilities that enhance our university's mission.

">

This position could be based at any of ECU's metropolitan campuses at 0.6 FTE. ECU will deliver courses from our exciting new City Campus in the future.

">

The Digital Literacy and Library Experience team manages Library services across ECU's three campuses. Our team provides a high-quality information and referral service to the university community, both online and in person. We manage Library services and spaces, including the Library website, and provide a high-quality evidence-based experience to students and staff at the University.

">

We work with Librarians in the Digital and Information Literacy team to support students with digital and information literacy skills.

">

All Applicants will be expected to have:

">

A Diploma qualification in Library science or a relevant discipline or equivalent with relevant work experience or an equivalent combination of relevant experience and/or education/training.

">

Selection Criteria:

">
  • ">
  • Proven customer service skills, including supporting a broad range of clients' needs in both online and face-to-face environments, marketing services to customers, and continually evaluating and improving services.">
  • Knowledge and experience using Customer Relationship Management systems to triage and resolve queries.">
  • Knowledge and experience using library systems, including loans, library catalogues, and discovery tools.">
  • Knowledge of learning and teaching technologies, such as Microsoft Office 365, Learning Management Systems (LMS), video recording tools, and collaborative software tools, and the ability to assist students and staff to access and use these technologies.">
  • Ability to work cooperatively with others to accomplish joint tasks and common objectives.">
  • This role involves physical tasks, such as shelving, collection relocation, and maintenance.">
">

You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry, Personal Excellence, and Courage.

">

Benefits & Remuneration

">

This ongoing position attracts a remuneration of $71,918 to $76,598 per annum (60% pro rata) plus 17% University superannuation contribution.

">

ECU supports a work/life balance for staff. Benefits, such as flexible working arrangements, may also be negotiated to meet your personal circumstances.

">

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel, and consumer goods and services.

">

About the Role

">

As an Information Services Assistant, you will play a key role in delivering exceptional customer experiences across ECU's metropolitan campuses.

">

Your primary responsibilities will include providing high-quality information and referral services to the university community, managing Library services and spaces, and working collaboratively with other teams to achieve shared goals.

">

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong commitment to delivering exceptional customer experiences, and the ability to work effectively in a fast-paced environment.

">

If you are a motivated and customer-focused individual who is passionate about delivering exceptional services, we encourage you to apply for this exciting opportunity.



  • Joondalup, Australia Edith Cowan University Full time

    Job SummaryWe are seeking an experienced Information Services Coordinator to join our Digital Literacy and Library Experience team at Edith Cowan University. As a key member of the team, you will provide high-quality information and referral services to the University community, both online and in-person.About the RoleProvide customer-focused library...


  • Joondalup, Australia Edith Cowan University Full time

    Role SummaryThe Information Services Specialist will be part of the Digital Literacy and Library Experience team at Edith Cowan University, responsible for delivering high-quality library services to students and staff. This role involves providing customer-focused support in both online and face-to-face environments, marketing services to customers, and...


  • Joondalup, Australia Edith Cowan University Full time

    The Digital Literacy and Library Experience team at Edith Cowan University is seeking a highly skilled Information Services Coordinator to join their ranks. As a key member of the team, you will play a pivotal role in delivering high-quality information and referral services to the University community.Job Overview:The Information Services Coordinator will...


  • Joondalup, Australia Edith Cowan University Full time

    Job Summary:This is an ongoing part-time position, working 0.6 FTE, at Edith Cowan University's Library Services Centre.We are seeking a highly skilled Information Services Coordinator to join our Digital Literacy and Library Experience team.The successful candidate will provide innovative, high-quality customer-focused library services, including digital...


  • Joondalup, Australia Edith Cowan University Full time

    At Edith Cowan University, we are committed to delivering high-quality Library services that enhance the learning, teaching, and research goals of our institution.OverviewThe Library Services Centre provides innovative, customer-focused services that cater to the diverse needs of our students and staff. Our team delivers a wide range of online resources and...


  • Joondalup, Australia Edith Cowan University Full time

    Chief Academic Information OfficerEdith Cowan University is seeking a visionary leader to oversee the development and implementation of innovative academic information services. The successful candidate will possess a strong understanding of the evolving needs of higher education and the role of libraries in supporting student success and faculty...


  • Joondalup, Australia Edith Cowan University Full time

    About the RoleThis ongoing position is available in the Digital Literacy and Library Experience team at Edith Cowan University's metropolitan campuses.As a Library Technician, you will work in a dynamic environment that provides innovative and high-quality customer-focused library services.Key ResponsibilitiesProvide exceptional customer service to a diverse...


  • Joondalup, Australia Edith Cowan University Full time

    Edith Cowan University (ECU) is a large, multi-campus university serving communities nationally and internationally. Within ECU, Digital and Campus Services provides an organisation-wide service that is characterised by its responsiveness and customer-orientated approach. Digital and Campus Services brings together and optimises the digital and physical...

  • Service Coordinator

    6 months ago


    Joondalup, Australia Perth Disability Services Full time

    **About the Organisation** **Perth Disability Services (PDS)** is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning...


  • Joondalup, Australia Edith Cowan University Full time

    Edith Cowan University (ECU) is a large, multi-campus university serving communities nationally and internationally. Within ECU, Digital and Campus Services provides an organisation-wide service that is characterised by its responsiveness and customer-orientated approach. Digital and Campus Services brings together and optimises the digital and physical...

  • Food Service Assistant

    2 months ago


    Joondalup, Australia MercyCare Full time

    **Job description** ***: **Food Service Assistant****: - Aged Care Services | Aged Care - Closing date: 16/10/2024 When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning, and...

  • Customer Service

    5 months ago


    Joondalup, Australia Pack & Send Joondalup Full time

    Are you a **PERTH **local looking for a new full-time career opportunity in a busy and varied retail service environment? Are you energetic, highly productive and great with customer service? PACK & SEND is a respected Australian company in the parcel, freight and eCommerce logistics sector, operating over 130 Retail Service Centres across Australia, New...


  • Joondalup, Australia Mater Dei College Full time

    Job Title: Receptionist (Administration)Job Summary: Mater Dei College is seeking a part-time Receptionist to join their Administrative Department. The successful candidate will be responsible for providing administrative support to school staff, managing school-related financial transactions, and maintaining an inventory of office supplies.Key...

  • Support Coordinator

    2 months ago


    Joondalup, Australia Perth Disability Services Full time

    Perth Disability Services specialises in Disability Care. We are a Registered NDIS Provider delivering Disability Supports to NDIS Participants. This can range from high care, including private in-home care through to social support, daily living assistance, community access, SIL, MTA and Respite services. **About the Role** We are looking for Full-Time...

  • Executive Assistant

    3 weeks ago


    Joondalup, Australia Gough Recruitment AU Full time

    The ideal candidate for this role will be highly organized and have excellent administrative skills.About the RoleAs an Administrative Assistant - Property Management, you will provide support to the Operations Manager and Head of Department, helping to alleviate their workload and assist with various tasks.Key ResponsibilitiesProvide administrative support...


  • Joondalup, Australia RAC WA Full time

    RAC WA is one of the largest automotive businesses in Western Australia, operating across 10 centres in the Perth metro area. By joining our reputable brand, you'll benefit from guaranteed working hours, allowing for a true work-life balance. You'll also earn extra income by achieving realistic monthly targets.What We Offer Monday to Friday - 38 hours per...

  • Service Advisor

    5 months ago


    Joondalup, Australia Royal Automobile Club of WA Full time

    We are currently seeking experienced Service Advisor with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Joondalup. What can we offer you? - Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible) - Annual salary + Superannuation + Bonus Incentive...

  • Research Assistant

    3 months ago


    Joondalup, Australia Edith Cowan University Full time

    The Maladjiny Research Centre (‘Maladjiny’) is located in Kurongkurl Katitjin, Edith Cowan University. Researchers within Maladjiny specialise in health services research, epidemiology, and evidence synthesis with a focus on Aboriginal and/or Torres Strait Islander children and families. With a cohort of Indigenous and international research leaders, our...


  • Joondalup, Australia Edith Cowan University Full time

    About the RoleThe Digital Literacy and Library Experience team manages Library services across ECU's three campuses. This role is part of the Library Services Centre, providing innovative, high-quality, customer-focused Library services including digital and information literacies and use of learning technologies, research skills, information resources,...


  • Joondalup, Australia Dreamcare Support Full time

    **Primary Purpose of Role** The Part-Time Admin Assistant / Rostering Assistant will support the administrative and rostering functions of the organization, ensuring smooth operations and efficient scheduling of staff. This role is crucial in assisting with client services, rostering, and maintaining clear communication with our team to fulfill our...