
Team Lead
3 days ago
**Job Title:** Team Leader
About the Role:
The Team Leader plays a crucial role in ensuring every client receives high-quality, individualised and safe care. The role requires leadership and supervision of a team of HomeCare Support Workers.
Main Responsibilities:
- Client Care:Build respectful relationships with clients, champion their dignity and preferences.
- Communication:Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation.
- Care Delivery:Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness.
- Safety:Drive a safety culture, ensure correct medication management, report hazards/incidents and model sound professional boundaries.
- People Leadership:Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes.
Key Working Relationships:
Home Care Support Workers (direct reports); HomeCare Area Manager; Care Coordinators; Registered Nurses; Workforce Planning; Clinical Governance; People & Culture; Risk & Compliance; WHS; plus clients and their families.
Requirements:
- Education:Certificate III in Individual Support (Ageing or Disability) and medication-assist module CHCC305C (or equivalent).
- Experience:Proven community aged-care experience, including complex-care and medication support.
- Skills:Ability to consult and influence stakeholders; strong organisation, delegation and MS Office skills.
- Knowledge:Sound knowledge of Aged-Care Quality Standards, infection control, manual-handling and other safe-work practices.
- Perspectives:Compassion, empathy and commitment to client-centred care.
Desirable Qualifications:
Certificate IV in Individual Support, leadership experience, Mental Health First Aid, second languages and insight into veterans' needs.
Employment Requirements:
- National Certifications:Right to work in Australia; National Police / NDIS screening; current First Aid & CPR.
- Licenses:Australian driver licence and comprehensively-insured, road-worthy vehicle.
Why Choose Us?
We offer purpose-driven work that makes a daily difference to veterans and seniors. We provide supportive leadership, ongoing training and clear pathways for career progression.
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