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Customer Experience Coordinator

1 week ago

Perth, Western Australia Royal Automobile Club of WA Inc. Full time

We are looking for a skilled Customer Experience Coordinator to join our team at the Royal Automobile Club of WA Inc. in Bentley.

In this role, you will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers. You will also provide regular updates to members on the status of their vehicle and handle member concerns and complaints in a professional and timely manner.

The ideal candidate will have technical knowledge of automotive repairs and servicing, sound administrative/clerical skills, and high-level verbal and written communication skills. They will also possess effective teamwork skills and flexibility to travel and work between centres.

As a key member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic environment, supported by our purpose-led culture.

  1. Manage the member experience during the vehicle service process.
  2. Provide regular updates to members on the status of their vehicle.
  3. Handle member concerns and complaints in a professional and timely manner.