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Customer Experience Lead

2 weeks ago

Perth, Western Australia Textronaviation Full time

Key Responsibilities:

  1. Aircraft Issue Coordination: Coordinate and communicate all aircraft issues with customers, providing timely updates and solutions.
  2. Customer Onboarding: Meet customers upon arrival, review work scope, and add squawks as required during the debriefing process.
  3. Schedule Management: Adjust schedules as needed to meet customer requirements and ensure efficient service delivery.
  4. Warranty Programs: Review warranty programs and discuss applicable service bulletins, quotes, and flat rates with customers.
  5. Communication and Discrepancy Resolution: Define communications and discrepancy approval processes with customers throughout the visit, ensuring seamless resolution of any issues.

Qualifications and Experience:

  • Education: Bachelor's degree preferred or 5+ years of relevant experience in aircraft maintenance or customer service.
  • Skills and Qualities: Excellent communication skills, interpersonal savvy, ability to build and maintain strong customer relationships, and a goal-oriented approach to problem-solving.