Customer Engagement Specialist

4 days ago


Narre Warren, Victoria, Australia Windermere Child and Family Services Full time
Windermere Child and Family Services - Career Opportunity

We are seeking a highly skilled Customer Engagement Specialist to join our team. This is an exciting opportunity for a patient and caring individual who enjoys engaging with new people, gathering and analysing information, and providing guidance.

About the Role

The Consumer Response Officer will provide an effective and consumer-focused intake service by responding to service enquiries, assisting consumers to navigate their NDIS Plan, converting prospects into consumers, and case note conversations. You will be responsible for smooth on-boarding of new consumers, according to the relevant service requirements.

You will display strong initiative and actively liaise with service team leaders to allocate new consumers to the appropriate service delivery staff. Excellent attention to detail and IT desktop proficiency is essential, particularly in maintaining accurate waitlists for each service and implementing allocations from this document as directed by service team leaders.

You will also be required to capture data in multiple databases, including NDIA portals.

About Us

Windermere Child and Family Services is an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes, and Recovery Support Services.

About the Benefits
  • Above Award Personal Leave and 17.5% annual leave loading
  • Flexible Ways of Working - home, in the office or combination of both
  • Gifted days off (between Christmas and New Year)
  • Employee Referral Program - $500 per referral
  • Flexible Leave Scheme (50/52, 51/52)
  • Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
  • Structured performance and 1-on-1 development check-ins and secondment opportunities
  • Staff discount program for everyday items
  • Opportunities for professional development
  • Study Leave provisions
  • Paid Parental Leave
What We Offer

As a valued member of our team, you can expect:

  • Competitive salary: $60,000 - $70,000 per annum
  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A range of employee benefits and discounts
  • The opportunity to make a real difference in the lives of our clients


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