Customer Experience Liaison

5 days ago


Narre Warren, Victoria, Australia Contour Education Full time
Empowering Students and Families

We are seeking a highly skilled Customer Service Representative to join our dynamic team at Contour Education. As the first point of contact for students and families, you will be responsible for delivering exceptional service and support.

Your primary focus will be on handling incoming enquiries, managing campus operations, and engaging with customers. You will work closely with our team to ensure seamless communication and a positive experience for everyone involved.

Key Responsibilities:
  • Support Students and Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information.
  • Oversee Campus Operations: Manage administrative tasks, maintain stock and equipment, and prepare classrooms to create a welcoming learning environment.
  • Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient and empathetic manner.
  • Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.
What We Offer:
  • Above market rate compensation: $45,000 - $55,000 per annum.
  • Significant improvement in public speaking, team, and leadership skills.
  • Personalised mentorship, training, and feedback to improve your customer service and communication skills.
  • Creative freedom in a fun start-up environment.
  • Satisfying and fulfilling work that ultimately helps students thrive and succeed.
  • Opportunities for career growth and long-term opportunities in a rapidly growing education company.
Requirements:
  • Honesty and integrity.
  • High level of empathy.
  • Detail-oriented and organised.
  • Energy and enthusiasm.
  • Excellent customer service skills.
  • Independence and proactiveness.
  • Willingness to listen, learn, and grow.
  • Intelligence and creativity.

Must have completed the VCE and performed well, or have a Bachelor's Degree (or currently studying) in Commerce/Business or a related field. Prior retail, hospitality, call centre, and/or customer service experience is ideal.



  • Narre Warren, Victoria, Australia The Athlete's Foot Full time

    About The Athlete's FootWe're a team of passionate individuals who share a love for health, fitness, and helping others achieve their goals. Our mission is to empower customers to lead a healthy and fit lifestyle by providing expert advice, personalized service, and high-quality products.As an Assistant Manager at The Athlete's Foot, you'll play a key role...


  • Narre Warren, Victoria, Australia Bupa Full time

    We are seeking a highly motivated Customer Experience Advocate to join our team at Bupa.This is a part-time permanent position, working 26 hours per week with a competitive salary of approximately $70,000 - $80,000 per annum, depending on experience.Job Description:We believe in being good people and helping others whenever we can. This includes our...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service and Sales Assistant at our Fountain Gate store.About the RoleThis is a great opportunity to work in a dynamic and fast-paced retail environment, providing expert advice and guidance to our customers to help them make the best lighting choices for...


  • Narre Warren, Victoria, Australia Contour Education Full time

    About Contour EducationWe're a rapidly growing education company that's revolutionising tutoring with engaging, small-group sessions that prepare students for success.With over 5,000 students enrolled and 100+ team members, we're committed to delivering exceptional service every day.


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    Experience the thrill of working with a leading lighting brand as a Customer Service and Sales Assistant at Beacon Lighting. As part of our dynamic team, you will be responsible for providing exceptional customer service, promoting our Trade Loyalty Program, and achieving personal sales targets.About the RoleWe are seeking a motivated and enthusiastic...


  • Narre Warren, Victoria, Australia Bupa Full time

    A career at Bupa offers more than just a job. It's about being part of an organization that prioritizes the well-being of its customers and employees alike.The company believes in supporting its staff to excel in their roles, providing them with the necessary tools and resources to deliver exceptional customer experiences.This role is designed for...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    {"**Job Overview**": "Beacon Lighting is seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service and Sales Assistant.", "**Key Responsibilities**": "* Provide expert professional customer service to our retail and trade customers** Promote and expand our Trade Loyalty Program and Trade accounts** Develop...


  • Narre Warren, Victoria, Australia Red Rooster Full time

    About UsAt Red Rooster, we're passionate about creating craveable experiences that put smiles on our customers' faces. We're serious about our people, our customers, and our community.Your RoleAs a Crew Member, you'll be part of a great team that prepares and serves delicious food and creates memorable customer experiences. You'll maintain a well-presented,...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    About the RoleBeacon Lighting is seeking a skilled Customer Service and Sales Representative to join our team at our Fountain Gate store. As a key member of our sales team, you will be responsible for providing expert customer service and sales support to our retail and trade customers.Key ResponsibilitiesProvide exceptional customer service and sales...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service and Sales Assistant at our Fountain Gate store.Key Responsibilities:Provide exceptional customer service to our retail and trade customersPromote and expand our Trade Loyalty Program and Trade accountsDevelop in-depth product...


  • Narre Warren, Victoria, Australia Bupa Full time

    Unlock New Opportunities in Insurance Customer ValueWe are seeking a highly skilled Insurance Customer Value Expert to join our team at Bupa. As an expert in delivering health solutions and claim resolutions, you will play a vital role in helping our customers get the best possible value from their Bupa Health Insurance.About the RoleThis is a part-time...


  • Narre Warren, Victoria, Australia Bunnings Full time

    About BunningsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers. Our team members are the face of Bunnings, providing a friendly and helpful service to everyone who walks through our doors.The RoleWe are seeking multiple Casual Team Members to join our...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    About the RoleWe are seeking a skilled and enthusiastic Part Time Customer Service and Sales Assistant to join our team at Beacon Lighting. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and achieving sales targets.Key ResponsibilitiesProvide expert customer service to our retail...


  • Narre Warren, Victoria, Australia Bupa Full time

    Role Overview: As a Customer Value and Wellbeing Specialist at Bupa, you will play a pivotal role in delivering exceptional customer experiences and promoting the value of our health insurance products.Salary Estimate: $60,000 - $80,000 per annum (part-time), depending on experience and qualificationsAbout the Role:Deliver Personalised Solutions: Provide...


  • Narre Warren, Victoria, Australia TGI Fridays Full time

    Built upon a legacy of exceptional food, innovative drinks and exciting FUN, TGI Fridays has become a beloved destination for friends to CELEBRATE together and enjoy a casual dining experience. As the world's largest full-service casual dining restaurant chain, with over 1000 restaurants in 61 countries, we have established ourselves as a leader in the...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    We are seeking an enthusiastic and results-driven individual to join our team as a Casual Customer Service and Sales Assistant at our Fountain Gate store.As a valued member of our team, you will be provided with comprehensive and ongoing training, no prior experience needed. You will have the opportunity to work in a dynamic and fun environment, with a focus...


  • Narre Warren, Victoria, Australia Windermere Child and Family Services Full time

    Welcome to Windermere Child and Family Services, a leading not-for-profit organisation dedicated to delivering high-quality support services across the Southeast of Victoria.As a Customer Service Advocate, you will play a vital role in our NDIS team, providing exceptional service to our consumers and ensuring their needs are met. This permanent ongoing role...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    About Beacon Lighting">Beacon Lighting is a renowned household name, dedicated to providing expert advice on lighting solutions for retail and trade customers. With over 50 years of experience, we continue to grow year on year, expanding into new markets and products.">Our Culture">We value our teams and treat everyone as part of the Beacon family. Our...


  • Narre Warren, Victoria, Australia Beacon Lighting Full time

    **About the Role**We are seeking a highly motivated Retail Sales and Customer Service Representative to join our team at Beacon Lighting in Fountain Gate.The successful candidate will have excellent communication skills, be enthusiastic about sales and customer service, and have a strong attention to detail.**Key Responsibilities**Provide expert advice to...


  • Narre Warren, Victoria, Australia Bupa Full time

    Role OverviewWe are seeking a skilled Health Insurance Product Specialist to join our team at Bupa. As a key member of our customer growth team, you will play a vital role in delivering exceptional customer experiences and driving business growth.In this exciting opportunity, you will work closely with customers to understand their needs and provide...