Customer Experience Liaison
5 days ago
We are seeking a highly skilled Customer Service Representative to join our dynamic team at Contour Education. As the first point of contact for students and families, you will be responsible for delivering exceptional service and support.
Your primary focus will be on handling incoming enquiries, managing campus operations, and engaging with customers. You will work closely with our team to ensure seamless communication and a positive experience for everyone involved.
Key Responsibilities:- Support Students and Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information.
- Oversee Campus Operations: Manage administrative tasks, maintain stock and equipment, and prepare classrooms to create a welcoming learning environment.
- Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient and empathetic manner.
- Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.
- Above market rate compensation: $45,000 - $55,000 per annum.
- Significant improvement in public speaking, team, and leadership skills.
- Personalised mentorship, training, and feedback to improve your customer service and communication skills.
- Creative freedom in a fun start-up environment.
- Satisfying and fulfilling work that ultimately helps students thrive and succeed.
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.
- Honesty and integrity.
- High level of empathy.
- Detail-oriented and organised.
- Energy and enthusiasm.
- Excellent customer service skills.
- Independence and proactiveness.
- Willingness to listen, learn, and grow.
- Intelligence and creativity.
Must have completed the VCE and performed well, or have a Bachelor's Degree (or currently studying) in Commerce/Business or a related field. Prior retail, hospitality, call centre, and/or customer service experience is ideal.
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