Account Growth Strategist

1 day ago

Adelaide, South Australia beBeeCustomer Full time $90,000 - $100,000

Job Title: Account Growth Strategist

About the Role:

In this pivotal position, you will be instrumental in driving customer satisfaction and loyalty by proactively identifying and addressing potential issues throughout the onboarding process.

  • You will develop and maintain robust relationships with key stakeholders to grasp their needs and expectations.
  • Collaborate closely with cross-functional teams to efficiently resolve customer complaints and concerns.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Work with sales and marketing teams to craft targeted strategies to boost customer engagement and retention.
  • Identify opportunities for upselling and cross-selling to existing customers.

Key Responsibilities:

  • Provide exceptional customer service and support through various communication channels.
  • Respond promptly to customer inquiries and resolve issues in a professional manner.
  • Monitor and analyze customer satisfaction metrics to pinpoint areas for enhancement.
  • Develop and implement customer success plans to ensure long-term customer value.
  • Stay up-to-date with industry trends and competitor activity to stay ahead of the competition.

Requirements:

  • Proven experience in a customer-facing role with a focus on account management and customer success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • Proficiency in CRM software and other relevant tools and technologies.

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