Regulatory Compliance Specialist
1 month ago
The Department of Government Services (DGS) is a key player in improving the experience of doing business and interacting with the Victorian government. We bring together important day-to-day services in one department to make things easy and seamless for Victorians and businesses.
About the RoleThe Regulatory Transaction Services (RTS) team provides business and occupational licensing and not-for-profit registration services to Victorians. As a Regulatory Officer, you will be responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes.
Key Responsibilities- Carry out tasks associated with the RTS' regulatory activities, ensuring accurate, timely, and professional services are provided to regulatory clients.
- Apply legislative requirements and operational policies to processing and decision-making responsibilities, ensuring procedures, policies, and performance standards are adhered to.
- Update, maintain, and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures, and business rules.
- Process incoming mail and matters creation for Consumer Affairs Victoria, in accordance with operational policy and departmental records management policies, procedures, and business rules.
- Service Excellence: undertake work efficiently, focusing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.
- Planning and Organising: plan and review daily work and be flexible in meeting unforeseen circumstances while continuing to meet expectations.
- Written Communication: produce a range of standard written documents, providing clear information and using language appropriate to the audience.
- Verbal Communication: assess the audience and provide appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.
- Interpersonal Skills: build rapport with others in order to understand issues and suggest courses of action appropriate to their needs.
- Problem Solving: solve problems based on operational guidelines, knowledge, and experience, scanning for useful information, looking for underlying causes, and suggesting alternative actions to clients.
- Computer Skills: effectively use departmental computer systems for basic word processing, email, appointment scheduling, and internet and intranet functions.
- Organisational Awareness: use an understanding of guidelines and frameworks to organise work priorities, address issues in a consistent manner, and suggest improvements.
This position is only open to applicants with relevant rights to work in Australia. To apply, please submit a resume and a cover letter addressing the key selection criteria. The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its employees and clients. DGS actively promotes diversity, inclusion, and an equal opportunity workplace.
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