Customer Experience Representative

6 days ago

City Of Joondalup, Australia beBeeService Full time $77,000

We are seeking highly motivated individuals to fill a vital role in our customer service team. This position requires strong communication skills and the ability to work effectively under pressure.

About This Opportunity

This is a full-time employment opportunity that offers the chance to work in a dynamic contact centre environment. As a Customer Service Officer, you will be responsible for interacting with customers professionally and resolving their inquiries.

Key Responsibilities

  • Customer Communication: Provide effective verbal communication to interact with customers professionally and resolve their inquiries.
  • Issue Resolution: Ability to understand and address customer needs promptly and courteously.
  • Problem Analysis: Capacity to analyse issues and provide appropriate solutions efficiently.
  • Adaptability: Flexibility to handle various customer situations and adapt to different scenarios or changes in procedures.
  • Pressure Management: Capability to remain calm and composed under pressure to maintain quality service during busy or challenging periods.

Benefits

  • Full-Time Employment: Enjoy the stability and security of a full-time job.
  • Dynamic Work Environment: Be part of a vibrant and fast-paced contact centre team.

Requirements

  • Australian Citizenship or Permanent Residency: Must be an Australian Citizen or Permanent Resident.
  • Driver's Licence: Possess a current driver's licence.
  • Police Check: Ability to provide a current police check.

Experience

A minimum of 3 years of experience in a similar role is preferred but not essential.

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