Drive Business Growth as a Product Strategist

5 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $130,000 - $170,000
Product Strategist

Drive business growth by developing and implementing effective product strategies that meet customer needs.

As a Product Owner, you will play a crucial role in shaping the direction of our customer platforms across various brands. You will define product strategy and roadmap aligned with our overarching Customer Operations and Shared Services strategy.

Collaborate with stakeholders to identify customer and business pain points, propose solutions through new features or process improvements, and articulate value to customers and business.

Empower cross-functional delivery teams with clear objectives and benefits to deliver seamless customer experiences. Leverage data-driven insights for effective prioritization and roadmap management.

Main Responsibilities:

  • Define and shape platform initiatives working with stakeholders and delivery teams
  • Break down complex problems and articulate impacts to customers and business
  • Monitor initiatives and business milestones impacting KPIs
  • Present end-to-end customer/end user impacts and solution proposals to leadership
  • Partner with Service Designers to stay on top of customer needs and best practices
  • Use analytic tools to quantify value, track KPIs, and initiative success
  • Work with operational and support teams to understand root cause for repeat incidents and defects

Requirements:

  • 3+ years of analyst or product ownership experience in a fast-paced service industry or organisation
  • Strong communication, stakeholder management, and facilitation skills across large cross-functional teams
  • Experience balancing priorities in a complex environment
  • Experience with customer behaviour data in contact centres or digital platforms
  • Data driven decision making to achieve targets and KPIs

Benefits:

Enjoy a fulfilling career in product development where you can make a real impact on customer lives.

Join a collaborative and innovative team that values your input and expertise.

Grow professionally and personally in a dynamic and supportive work environment.

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