Property Claim Specialist

2 weeks ago


Australia beBeeCustomerService Full time $93,000 - $116,500
Claims Officer Job Description

We are seeking a Claims Officer to provide critical support to customers who have experienced loss or damage to their homes or businesses.

This role involves managing new and existing Property claims in a call centre environment, fostering relationships with customers and stakeholders to support the claims process.

Key responsibilities include:

  • Managing customer queries and concerns in a timely and professional manner
  • Negotiating settlements and resolving claims disputes
  • Collaborating with internal teams to ensure efficient claim processing

To succeed in this role, you will require:

  • Previous experience in customer service, administration and/or call centre roles
  • Property claims experience is highly desirable
  • Strong customer service skills with a highly empathetic approach
  • A passion for making a difference and helping people in their time of need
  • An engaging and courteous phone manner, with the ability to type and talk concurrently
  • A resilient and adaptable approach, with the ability to maintain a calm and professional demeanour
  • Strong computer and numeracy skills, with the ability to pick up new systems quickly
  • An understanding of general insurance and relevant industry legislation, or previous experience within insurance, claims and industry

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