Coach Operations Leader

1 week ago

Melbourne, Victoria, Australia beBeeTransport Full time $90,000 - $120,000

V/Line connects Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

We are experiencing significant growth, delivering more services, trains, cheaper fares, and huge projects. With over 3700 weekly train and coach services, an expansive freight network, and unprecedented rail investment, millions of Victorians depend on us to deliver.

The Coach Control Manager plays a pivotal role in our success by overseeing daily coach delivery across the V/Line network, ensuring smooth operations during planned and unplanned disruptions.

This leader drives continuous improvement by modernising coach deployment processes and developing standard operating procedures for coach deployment and operational tracking.

Key responsibilities include:

  • Leading the development and implementation of coaching strategies
  • Fostering collaborative relationships with scheduled coach operators and supplementary providers
  • Enhancing team readiness through skill development and resource allocation
  • Maintaining accurate records of coach deployments

About You:

You are an experienced leader with a strong track record of navigating dynamic operational environments. Your valuable experience in fast-paced disruption response roles in customer service, communications, control rooms, or the transport industry will serve you well in this position.

Essential skills and qualifications include:

  • Proven leadership abilities in high-pressure situations
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office 365
  • A collaborative approach with diverse stakeholders
  • Solid understanding of disruption management and contingency planning
  • Ability to translate complex operational information clearly

We value diversity and believe in the potential for growth and development. If your skills or experience don't exactly match our listed requirements, we encourage you to apply.

Why Join Us:

We are committed to creating a diverse, inclusive, and respectful workplace. We offer flexible working arrangements, free myki travel, community impact, huge potential, a dynamic environment, collaborative teams, and a supportive culture that values employee contributions.

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