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Financial Services Team Development Manager

2 weeks ago

Canberra, ACT, Australia beBeeLeadership Full time $100,000 - $150,000
Job Overview

We're dedicated to helping our members build a secure financial future. As the Team Lead, you'll lead and develop a team focused on delivering high-quality, compliant and customer-first guided advice and engagement.

Key Responsibilities
  • Lead, coach and develop a team of Superannuation Specialists
  • Foster a customer-first, collaborative and high-performance team culture
  • Monitor performance and KPIs, providing feedback, support and development opportunities
  • Allocate and manage workflow to maintain service levels and operational efficiency
  • Conduct supervision and quality assurance of customer interactions to ensure compliance
  • Drive continuous improvement initiatives that enhance customer education and retirement readiness
  • Work closely with internal stakeholders to ensure clear and consistent messaging across all customer touchpoints
  • Ensure compliance with regulatory frameworks, policies and best practice standards