Customer Service Ambassador

21 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time US$73,300 - US$73,700
Customer Service Ambassador Role

We are seeking an individual with exceptional customer service skills to manage our communication channels and support our business needs.

About the Position:

  • Deliver top-notch customer service through various channels, ensuring a seamless experience for our guests and partners.
  • Support multiple Agoda products after receiving comprehensive training.
  • Handle high volumes of inquiries efficiently, resolving issues promptly.
  • Meet individual KPIs and team goals, contributing to overall business success.
  • Execute self-service options to enhance customer service, identifying opportunities for process improvements.
  • Communicate effectively with Team Leaders and Managers as needed.
  • Perform administrative duties, maintaining confidentiality of customer information at all times.
  • Take ownership of customer concerns, including operational issues, pricing, and invoice queries.

Your Qualifications:

  • Native-level Japanese or JLPT N1 qualification, combined with excellent spoken and written English.
  • Impeccable telephone manners and communication skills.
  • Excellent listening skills, critical thinking, and attention to detail.
  • Minimum typing speed of 35 words per minute.
  • Willingness to work flexible shifts, including weekends and public holidays.
  • Ability to work independently and collaboratively within a team.
  • Demonstrate a high degree of integrity and confidentiality.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • Competitive compensation package.
  • Chance to work with a global brand, making a real impact on customers' lives.
  • Ongoing training and support to ensure your success in the role.

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