Customer Service Ambassador

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $55,000 - $70,000
Customer Support Specialist

We are seeking a talented and customer-focused individual to join our support team. As a Customer Support Specialist, you will be the frontline ambassador for our organization, assisting customers and partners to resolve their queries efficiently and professionally.

Key Responsibilities
  • Respond quickly and courteously to customer enquiries via email or phone, adhering to agreed SLAs.
  • Deliver accurate information about our products and solutions, helping customers resolve basic to moderately complex issues.
  • Triage customer tickets, escalating more complex issues to senior team members when required.
  • Maintain a positive, customer-focused attitude in all interactions
  • Log interactions and solutions accurately in the support ticketing system.

Required Skills and Qualifications

  • A basic understanding of service-based business processes is advantageous.
  • The willingness to quickly learn about job management software (training provided) is essential.
  • Effective written and verbal communication skills are necessary.
  • The ability to build rapport with customers and team members is crucial.
  • Collaborative and approachable individuals with a positive attitude are preferred.
  • Strong attention to detail; diligent in following documented processes.

Benefits

  • A competitive salary and regular performance bonuses.
  • Comprehensive paid training and ongoing development.
  • Opportunities for career growth and promotion.
  • A supportive, inclusive, and fun team culture.
  • Paid annual leave and additional personal leave.
  • Employee rewards and recognition programs.
  • Modern office space with free coffee/snacks.
  • Access to mentoring and coaching.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other
  • Industries: Non-profit Organizations and Primary and Secondary Education

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