Customer Service Ambassador

22 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time
Junior Customer Support Specialist

We are looking for a highly motivated and customer-focused individual to join our team as a Junior Customer Support Specialist. As a key member of our support team, you will be the frontline ambassador for our products, assisting customers and partners to resolve their queries efficiently and professionally.

Your primary responsibility will be to provide excellent customer service via email or phone, adhering to agreed service level agreements (SLAs). You will also be responsible for delivering accurate information about our products and solutions, helping customers resolve basic to moderately complex issues.

You will work closely with the support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and continuous improvement. Additionally, you will maintain a positive, customer-focused attitude in all interactions and log interactions and solutions accurately in our support ticketing system.

In this role, you will have the opportunity to expand your product knowledge and customer service skills through internal training sessions and contribute to the continuous improvement of our support processes.

To be successful in this position, you will require a basic understanding of service-based business processes, effective written and verbal communication skills, and the ability to build rapport with customers and team members. Prior experience in a customer service or contact centre role is preferred but not essential.

The ideal candidate will be a collaborative and approachable team player with a positive attitude and strong attention to detail. They will also possess the ability to work well both independently and as part of a distributed team.

We offer a competitive salary and regular performance bonuses, comprehensive paid training and ongoing development opportunities, and a supportive, inclusive, and fun team culture. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.

Key Responsibilities:
  • Provide exceptional customer service via email or phone, adhering to agreed SLAs
  • Deliver accurate information about our products and solutions
  • Log interactions and solutions accurately in our support ticketing system
Requirements:
  • Basic understanding of service-based business processes
  • Effective written and verbal communication skills
  • Ability to build rapport with customers and team members
  • Collaborative and approachable team player
Benefits:
  • Competitive salary and regular performance bonuses
  • Comprehensive paid training and ongoing development opportunities
  • Supportive, inclusive, and fun team culture
What We Offer:

At [Company Name], we are committed to creating a work environment that is collaborative, inclusive, and fun. We believe in investing in our employees and providing them with the tools and resources they need to succeed in their roles and achieve their career goals.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application today.

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