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Customer Service Representative

2 months ago

Perth, Western Australia Commonwealth Bank Full time

About the Role

We are seeking an enthusiastic customer service professional to join our team as a Customer Banking Specialist. As the public face of the Commonwealth Bank, you will deliver a seamless banking experience to our customers.

Key Responsibilities

  • Have in-depth conversations with customers about their overall banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
  • Complete financial health checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and risk-adverse culture.

Requirements

  • Proven experience delivering exceptional customer service, ideally in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with the Commonwealth Bank and improving the financial wellbeing and lives of our customers.

About Us

The Commonwealth Bank is a leading financial institution with a long history of serving our local communities. We offer market-leading products, services, and technology that have a real impact on people's lives.