Operations Analyst Customer Solutions Specialist

5 days ago


Melbourne, Victoria, Australia Viva Energy Australia Full time
About the Role

We are seeking a highly skilled Operations Analyst to join our Customer Solutions Team. As a valued member of our team, you will be responsible for partnering with our Sales Teams to drive process improvement and create an exceptional customer experience.

Key Responsibilities
  • Collaborate with Sales Teams to understand their strategies and activities, and identify opportunities for process improvement.
  • Work closely with our System Administrator to ensure that our Salesforce processes are efficient and regularly improved based on sales feedback.
  • Ensure that all anecdotal feedback is recorded in the appropriate system.
LOB Advocacy
  • Gain a deep understanding of our customer segments, behaviors, and interactions with our Sales Teams and Viva Energy to identify opportunities for improvement.
  • Develop a comprehensive knowledge of our Offer to Cash end-to-end workflow to contribute as a subject matter expert and support the shaping of our sales strategy.
  • Reduce sales team productivity by optimizing or automating administrative tasks, and increasing sales team productivity.
  • Work closely with all parts of the business, including our Customer Service Centre, to ensure that all issues are recorded accurately.
Projects
  • Adopt Agile methodology on all projects to ensure efficient and effective delivery.
Qualifications
  • Intermediate skills in JDE, Power BI, and Confluence/Jira/TestRail.
  • 2-4 years' experience in a similar role.
  • Demonstrated experience in report preparation and written correspondence.
  • Ability to interpret operational information.
  • Professional, positive, and proactive attitude.
  • Strong written communication skills.
  • Excellent attention to detail.
  • Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint.
  • Ability to meet deadlines and work under pressure.


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