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Operations Analyst Customer Solutions Specialist

2 months ago

Melbourne, Victoria, Australia Viva Energy Australia Full time
{"title": "Customer Solutions Operations Analyst", "subtitle": "Join Viva Energy Australia", "content": "

We are seeking a process-oriented professional to focus on internal processes, tools, and systems that enable our customers and stakeholders to interact with us effortlessly.

As a valued member of the Customer Solutions Team, you will partner with the Transport team and sales teams to improve customer satisfaction.

Responsibilities:

  • Work closely with sales teams to understand their strategy and activity links to customer satisfaction.
  • Collaborate with the System Administrator to ensure Salesforce processes are efficient and improved based on sales feedback.
  • Record anecdotal feedback in the appropriate system.

LOB Advocacy:

  • Gain knowledge of customer segments, behaviors, and interactions with sales teams and Viva to identify opportunities for improvement.
  • Understand the Offer to Cash end-to-end workflow to contribute as a subject matter expert and support sales team strategy.
  • Reduce sales team administrative tasks by optimizing or automating activities.
  • Work with the business to ensure issues are recorded accurately.

Projects:

  • Adopt Agile methodology on all projects.

Qualifications:

  • JDE, Power BI: Intermediate, Confluence / Jira / Test Rail desirable.
  • 2-4 years' experience in a similar role.
  • Demonstrated experience in report preparation and written correspondence.
  • Ability to interpret operational information.
  • Professional, positive, and proactive attitude.
  • Strong written communication skills.
  • Excellent attention to detail.
  • Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint.
  • Ability to meet deadlines and work under pressure.

About Viva Energy Australia:

We are a leading convenience retailer, commercial services, and energy infrastructure business with a history spanning over 120 years in Australia.

We are transforming Australia's largest convenience and fuel mobility retail network of over 900 sites nationally.

We value diversity and inclusion, and we welcome applicants from diverse backgrounds.

We offer flexible working options, including part-time, job-share, and flexibility in start and finish times.

Apply now by uploading your resume, academic transcript, and proof of working rights.

"}