Print Solutions Expert
1 week ago
Epson, a renowned leader in the projector, printer, and imaging markets, is seeking a skilled Pre-Sales Engineer to support its growing Document Solutions and Professional Print Solutions business.
This role involves working closely with our sales force, dealers, and customers to provide both sales and technical support within this specialized area.
About the RoleThe successful candidate will be responsible for assisting our sales team, service team, and external stakeholders with client requirements and delivering tailored print solutions.
This includes collaborating with cross-functional teams, designing integrated print environments, implementing third-party software solutions, and providing technical pre-sales support.
Key responsibilities include:
- Collaborating with the sales team & service team to understand client requirements and develop tailored print solutions.
- Designing and implementing integrated print environments, incorporating third-party software solutions such as PaperCut and Printix for enhanced print management and workflow automation.
- Providing technical pre-sales support, including product demonstrations, proofs-of-concept, and customer workshops.
- Assisting with installations either remotely or on-site at customer locations.
- Configuring, testing, and troubleshooting print solutions in diverse IT environments, ensuring seamless integration with enterprise applications and document management systems.
- Leading technical presentations and workshops to demonstrate the value of integrated print solutions to clients.
- Acting as the technical point of contact for both internal teams and clients, addressing concerns related to network configuration, print security, and software compatibility.
- Maintaining strong relationships with third-party vendors to stay current on new product offerings and integration possibilities.
- Working closely with project management teams to ensure smooth implementation and handover of solutions.
To be successful in this role, you will need:
Expertise in Print Management Software:
- Strong experience with third-party print management software such as PaperCut, Printix, and similar platforms.
- Ability to configure and deploy print management solutions within complex IT environments.
IT Network Integration:
- Extensive knowledge of networking protocols and infrastructure (TCP/IP, DNS, VPN, firewalls, wireless printing, etc.).
- Experience integrating print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualisation environments.
- Ability to troubleshoot and resolve issues related to print network configuration, print queues, and secure print release mechanisms.
Third-Party Software Integration:
- Proven ability to integrate print solutions with third-party software platforms, including document management, workflow automation, and cloud print services.
Security and Compliance:
- Knowledge of print security protocols and data protection, including encryption, secure print release, and user authentication.
Technical Pre-Sales & Solution Design:
- Ability to translate customer requirements into effective technical solutions, product configurations, and service offerings.
- Experience in presenting complex IT and print solutions to both technical and non-technical audiences.
Project Management and Collaboration:
- Strong collaboration skills to work with cross-functional teams (sales, product, technical support) and external vendors.
- Ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.
We offer an estimated salary range of $80,000 - $110,000 per annum, depending on your level of experience and qualifications.
Preferred Qualifications:
- Certifications in IT networking or relevant print vendor certifications (e.g., PaperCut Certified, Printix Certified).
- Experience with cloud-based printing solutions and SaaS platforms.
- Network plus certification or diploma in computing & networks.
- Familiarity with enterprise IT environments, including Windows Server, Linux, and MacOS.
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