Print Solutions Specialist

2 weeks ago

North Sydney Council, Australia Epson Full time

Epson, a leader in the projector, printer and imaging markets, is seeking a highly skilled Print Solutions Specialist to effectively support its growing Document Solutions and Professional Print Solutions business.

This role is responsible for assisting our sales force, dealers and customers with both sales and technical support within this specialized area.

Key Responsibilities:

  • Collaborate with the sales team & service team to understand client requirements and develop tailored print solutions.
  • Design and implement integrated print environments, incorporating third-party software solutions such as PaperCut and Printix for enhanced print management and workflow automation.
  • Provide technical pre-sales support, including product demonstrations, proofs-of-concept, and customer workshops.
  • Assist with installations either remotely or on-site at customer locations
  • Configure, test, and troubleshoot print solutions in diverse IT environments, ensuring seamless integration with enterprise applications and document management systems.
  • Lead technical presentations and workshops to demonstrate the value of integrated print solutions to clients.
  • Act as the technical point of contact for both internal teams and clients, addressing concerns related to network configuration, print security, and software compatibility.
  • Maintain strong relationships with third-party vendors to stay current on new product offerings and integration possibilities.
  • Work closely with project management teams to ensure smooth implementation and handover of solutions.

Required Skills & Experience:

  • Expertise in Print Management Software:
    • Strong experience with third-party print management software such as PaperCut, Printix, and similar platforms.
    • Ability to configure and deploy print management solutions within complex IT environments.
  • IT Network Integration:
    • Extensive knowledge of networking protocols and infrastructure (TCP/IP, DNS, VPN, firewalls, wireless printing, etc.).
    • Experience integrating print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualisation environments.
    • Ability to troubleshoot and resolve issues related to print network configuration, print queues, and secure print release mechanisms.
  • Third-Party Software Integration:
    • Proven ability to integrate print solutions with third-party software platforms, including document management, workflow automation, and cloud print services.
  • Security and Compliance:
    • Knowledge of print security protocols and data protection, including encryption, secure print release, and user authentication.
  • Technical Pre-Sales & Solution Design:
    • Ability to translate customer requirements into effective technical solutions, product configurations, and service offerings.
    • Experience in presenting complex IT and print solutions to both technical and non-technical audiences.
  • Project Management and Collaboration:
    • Strong collaboration skills to work with cross-functional teams (sales, product, technical support) and external vendors.
    • Ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.

Estimated Salary: $80,000 - $120,000 per year, depending on location and experience.

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