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Administrative Coordinator
1 week ago
About Us
\We believe in the power of people and the impact they can have. Our team is our strength, and we foster an environment of collaboration, innovation, inclusiveness, diversity, and authenticity.
\We are seeking a passionate and driven individual to work as our Investigation Support Officer, specifically supporting our Investigations division. We perform personal injury investigations across the whole of VIC for clients including large corporations, government entities, self-insured companies, and the legal profession.
\About the Job
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- You will respond to enquiries via phone and email from internal and external parties, providing timely updates on investigation cases and managing portfolio aspects including timeframes, SLA requirements, workflows, and resource capacity management.\
- Assist investigators with field enquiries and case administration, and liaise with suppliers to coordinate required services for investigators.\
- Draft correspondence for internal and external distribution and perform data entry and administration within our SaaS case management system.\
- A variety of other interesting support tasks that may be required.\
- Career progression opportunities across our multi-disciplinary business.\
- A workplace that values its staff, fosters diversity, and encourages positive interactions with clients and staff.\
- Social clubs, paid volunteer days, quarterly social events, staff recognition awards, and more.\
- A focus on delivering value for customers at every interaction.\
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Responsibilities
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- Manage multiple priorities and deadlines in a fast-paced environment.\
- Maintain accurate records and reports.\
- Develop and maintain strong working relationships with colleagues, clients, and suppliers.\
- Perform data entry and administration within our SaaS case management system.\
- A variety of other interesting support tasks that may be required.\
