Healthcare Operations Manager

2 weeks ago

Canberra, ACT, Australia beBeeMental Full time $11,200 - $16,000
Healthcare Operations Manager Opportunity

A rare chance to make a real difference in mental health care exists within our organization, offering a unique blend of in-office collaboration and remote work.

You will play a key role in leading daily operations, directly impacting how we deliver services. Your work will ensure everything runs smoothly for our team of mental health professionals and administrative staff.

We're seeking someone confident in their craft, calm under pressure, great with people, and naturally good at getting things done. This person will be a leader who anticipates needs, takes initiative, and helps us improve our service delivery.

This is a vital role in shaping how we operate, not just managing systems but constantly improving them through insight, collaboration, and initiative.

Key Responsibilities:

  • Oversee day-to-day operations, including scheduling, billing, and general administration.
  • Guide and support our remote team of clinicians and receptionists, ensuring they feel valued and perform at their best.
  • Develop and refine our administrative systems, making them even more efficient and improving the quality of our service.
  • Work with our clinicians to ensure our telehealth services run without a hitch.
  • Manage financial tasks, as required, including budgeting, invoicing, and payroll.
  • Ensure we're always following healthcare regulations and laws.
  • Listen to and address any feedback or concerns from patients and staff.
  • Build strong relationships with key partners in the healthcare sector.
  • Coordinate patient care, resolving any issues quickly and compassionately.
  • Lead initiatives to ensure we maintain the highest standards of care.
  • Help us navigate change and advancements in telehealth, keeping our team up-to-date and prepared.
  • Develop and track key metrics to measure our success, focusing on patient satisfaction, clinician performance, and operational efficiency.

Required Skills and Qualifications:

  • Solid experience in healthcare practice management.
  • Strong leadership skills and experience managing teams, especially remote ones.
  • Are inquisitive and proactive, always seeking ways to improve systems, processes, and service quality.
  • Love learning — whether that's new telehealth tech, regulatory changes, or insights from clinicians and patients.
  • Excellent organisational, communication, and problem-solving skills.
  • Knowledge of healthcare systems, Medicare Benefits Scheme, and relevant regulations and best practices.
  • Comfortable with technology and healthcare IT systems.
  • Eager to learn and stay up-to-date with telehealth regulations in Australia.

Benefits:

  • Employee mentorship and training opportunities.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in mental health care.

Mandatory Experience:

  • At least 3 years in a healthcare administrative role, with 1 year in a management or supervisory role.

Bonus Points:

  • Experience in telehealth or remote healthcare.
  • Familiarity with Halaxy Or Coviu.
  • Ability to build relationships with other health professionals and engage in business development activities.

As you join our team, you'll play a vital part in shaping our services and making a real difference in people's lives.

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