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Assistant Director People Culture

2 months ago

Perth, Western Australia Aged Care Quality and Safety Commission Full time
{"title": "Assistant Director, Case Management", "description": "About the Role

The Assistant Director, Case Management leads a small team managing employee cases relating to behaviour, performance, and health & safety within the Aged Care Quality and Safety Commission. This role involves managing complex cases, overseeing investigations and return to work strategies, and providing guidance to stakeholders where necessary.

The Assistant Director, Case Management also manages reporting for compliance purposes and to provide insights to leadership on trends across the Commission which help mitigate risk and prevent future issues.

Key Responsibilities
  • Solve complex employee-related cases, taking a risk-based approach, and considering reputational, regulatory and legal consequences
  • Oversee and guide internal and external investigations, including reviewing the employee complaint portfolio and reporting on trends, behaviours of concern and risk
  • Provide professional guidance, interpretation and explanation of industrial instruments, policies and legislation to leaders and stakeholders on matters relating to WHS, Performance, and employee/industrial relations
  • Manage workplace grievances or complaints by undertaking high quality, timely and independent investigations into employee misconduct & behaviour, ensuring procedural fairness and natural justice
  • Oversee and guide the delivery of end-to-end health/rehabilitation case management activities for injured or ill employees
  • Manage and mentor a team of P&C Advisors, achieving positive outcomes
  • Ensure the maintenance of appropriate records
  • Manage reporting requirements and ensure accuracy in data
  • Contribute to policy and procedural frameworks to support the Commission's operational and strategic objectives
Requirements
  • Strong leadership and managerial skills, including proven ability to build staff capability
  • Excellent communication skills to develop productive working relationships
  • Demonstrated analytical and problem-solving skills, including the ability to gather regulatory information, assess and manage risk, and make impartial recommendations
  • Capacity to work in a busy environment with competing priorities and effectively manage and prioritise workload
", "lang_code": "en-US"}