Technical Support Specialist

7 days ago


Belmont, Australia beBeeCustomerSuccess Full time $60,000 - $90,000

About Dentsply Sirona, a leading manufacturer of dental products and technologies, we are seeking an experienced Customer Success professional to join our team in Western Australia.

This customer-focused role offers a wide range of responsibilities from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.

As a key point of contact for customers and internal stakeholders alike, you will help deliver smooth service operations and outstanding customer experiences.

  • Respond to technical service calls and log cases in the CRM system
  • Coordinate technician schedules including breakdowns and installations
  • Manage parts allocation quotations and service communications
  • Assist with preventive maintenance scheduling and loaner equipment requests
  • Liaise with the Sales and Service teams to coordinate major projects
  • Monitor and manage the technical services email inbox

To succeed in this role, you will need:

  • Previous experience in customer service administration or scheduling roles
  • Excellent communication skills and a professional phone manner
  • Ability to prioritise and manage multiple tasks
  • Proficiency with Microsoft Office and CRM tools
  • A proactive solution-focused mindset
  • Experience in technical environments or healthcare support is a plus

Key Qualifications:

  • Dental industry knowledge and experience is highly desirable

About This Role:

This exciting opportunity allows you to work closely with cross-functional teams to drive business growth and improve customer satisfaction.



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