Complex Case Manager

5 days ago

Brisbane, Queensland, Australia beBeeCase Full time $114,219 - $123,605
Job Description

CSIRO seeks an experienced specialist to play a key role in resolving complex people matters at Australia's national science agency.

The successful candidate will manage the end-to-end process of sensitive matters, including misconduct, bullying, harassment, and discrimination. They will draw on formal training in workplace investigations and HR to plan, scope, and conduct investigations that are procedurally fair, thorough, and well-documented.

A strong communicator with excellent stakeholder engagement skills, the candidate will guide leaders and employees through complex resolution processes with confidence and professionalism.

They will lead and manage complex workplace investigations into misconduct, bullying, harassment, discrimination and other sensitive matters, ensuring fairness, confidentiality and alignment with CSIRO values.

Additionally, they will undertake evidence-based analysis and prepare clear findings and recommendations, providing accurate, risk-focused advice to senior management.

Required Skills and Qualifications
  • Bachelor's degree (or equivalent experience) in Human Resource Management, Business Management, Industrial Relations, Employment Law, or a related discipline; postgraduate qualifications desirable.
  • Specialised workplace investigation qualifications and at least five years' experience conducting workplace or regulatory investigations, ideally within government or large complex organisations.
  • Proven ability to research, interpret and apply legislation, policies, and guidance in ambiguous situations, supporting management through complex and sensitive people matters.
  • Strong judgement, independence, and risk-based decision-making in handling complex cases.
  • Excellent written, verbal, and interpersonal skills, including influencing, negotiation, and managing sensitive or high-conflict situations with professionalism.
Benefits

This role offers a range of benefits, including:

  • Salary: AU$114,219 – AU$123,605 per annum (pro rata for part-time), plus 15.4% superannuation
  • Indefinite/Full Time tenure
  • Hybrid working available
  • Opportunity to work in a dynamic and supportive team environment
Others

This role requires:

  • Appointment is subject to a national police check
  • Eligibility: Applications open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents

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