Experience Specialist

3 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time $52,594 - $83,332

As a Guest Experience Host, you will play a pivotal role in creating unforgettable experiences for our guests.

This is a fast-paced and dynamic environment that requires exceptional customer service skills and the ability to adapt to changing situations.

Key Responsibilities:

  • Deliver exceptional customer experiences and booking guests into our resorts
  • Greet and register owners and guests, provide information about local area attractions

To succeed in this role, you will need to have:

  • No prior experience required
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) is advantageous
  • The ability to recognise and solve problems in the workplace
  • Flexibility to work a varied schedule

We offer a range of benefits, including discounted hotel stays, subsidised private health insurance, professional development funding, base hourly rates, and performance-based incentives. Our global team offers an inclusive environment where we deliver excellence and take time to celebrate together, support one another, and strengthen our business and its communities.

In this role, you will be part of a team that values collaboration, innovation, and continuous improvement. You will have the opportunity to grow and develop your skills, working with a talented and diverse group of professionals.

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