Senior Franchise Operations Manager

1 week ago

Brisbane, Queensland, Australia beBeeSeniorFranchiseOperations Full time $90,000 - $130,000
Senior Franchise Operations Manager

This is a key role within our organization that oversees the end-to-end franchising process for Australia and New Zealand. As Senior Franchise Operations Manager, you will be responsible for managing new applicant processes from concept status through to either decline or approval.

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Coordinate with Directors and Business Development Managers to complete interviews and On the Job Evaluations as required. Summarize all findings and agree on final position with stakeholders. Communicate directly with candidates and franchisees to facilitate new applicant and transfer processes.

Administer all documentation as required by internal policy and Australian and New Zealand laws and regulations. Ongoing review of all processes and documentation to ensure accuracy and simplify processes wherever possible. Stay up to date with best practice and recommend and implement change to systems.

Responsibilities include but are not limited to:

  • Oversee, prepare or review where required, all franchising and transfer documentation and processes to ensure consistency and as required by law. Ensure 100% accuracy.
  • Review all Subway documentation and forms that relate to transfers and update/recommend changes to improve accuracy and efficiency.
  • Review all required documentation submitted by BD offices to ensure accuracy and completeness; and follow up if corrections are required or additional information is needed.
  • Coordinate interviews and meetings in each SMO territory with DFP's and BDM's as required. Validate all information has been received correctly and in full. Coordinate feedback from SMO territory teams and finalize decisions in conjunction with DFP's.
  • Work closely with the legal team to finalize all necessary paperwork and move transfers to approval stage and agree on settlement dates. Communicate clearly and accurately with new and existing franchisees so all actions are completed in appropriate timeframes.
  • Monitor and maintain the Subway Franchising Microsite. Ensure all content is current and accurate, and all 'contacts' within the site are maintained correctly.
  • Identify opportunities to target and advertise to New Franchisee sources that improve quality of candidates. Make recommendations and requests for action.
  • Track and monitor MUO performance on key indicators so 'Ready to Grow' Status is always up to date. Co-ordinate findings and validate with DFP's in each territory.
Requirements

The ideal candidate will have:

  • A preferred bachelor's degree in business, project management, legal, contracts, finance, law or equivalent
  • Preferred education/certifications in Project Management or Legal studies
  • A minimum of 5 to 8 years' experience in Franchising or Legal Administrative work
  • Ability to work in a time pressured environment while multi-tasking
  • High attention to detail style
  • Proven relationship and negotiation skills
  • Proven ability to review processes and implement change for continuous improvement
  • High level of communication both verbal and written
  • Previous QSR experience in Franchisee Sales – preferred
  • CMS and data management
  • Analytical skills to review process and recommend change including better use of technology
  • Ability to use new computer applications and use them
  • Interpersonal skills
  • Technical Proficiencies: At least a functional understanding of software programs required to perform the above responsibilities Microsoft Office, including Outlook, Excel, PowerPoint
What We Offer

We offer a range of benefits including:

  • Pension
  • Competitive Bonus
  • Tuition Reimbursement
  • Company Holidays
  • Volunteering time
  • And Many More…
Job Type

Full-time

Job Function

Business Development, Restaurants

Brisbane, Queensland, Australia


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