Operational Service Delivery Manager

1 week ago

Nowra, New South Wales, Australia beBeeWorkforce Full time $98,120 - $115,252

**Opportunity Overview**

This leadership role plays a pivotal part in the delivery of person-centred Home and Community Care services, ensuring optimal local resources are available to meet client needs.

The Workforce Lead is responsible for leading a team of Support Schedulers/Administrators and overseeing the local workforce planning function.

Key aspects include:

  • Leading a team of Support Schedulers/Administrators
  • Overseeing local workforce planning
  • Driving efficiency, resource optimisation, and continuous improvement

For this role, we seek an individual with:

  • A Diploma or Bachelor qualification in Business, Aged Care, or Healthcare (or equivalent experience)
  • A current and unrestricted Australian Driver's Licence
  • Demonstrated ability to ensure the voice of the customer is heard and valued
  • Knowledge and experience with employment agreements/industrial relations, workforce planning, scheduling, and forecasting
  • Experience working within Aged Care or Community Services

**Benefits & Culture**

We offer a positive work environment that welcomes and celebrates diversity. Our organisation values inclusivity, respect, and compassion. Benefits include:

  • Hands-on training, development, and mentoring
  • Tax-free salary packaging entitlements up to $16,000 per year
  • Tax-free meal & entertainment card up to $2,650 per year

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