Customer Support Specialist

1 week ago

Shepparton, Victoria, Australia beBeeTechnical Full time

Job Title: Technical Customer Services Officer

 

Job Description

We are seeking a highly skilled and experienced professional to join our team as a Technical Customer Services Officer. As a key member of our operations department, you will be responsible for delivering exceptional customer service and technical support to our customers.

In this role, you will work closely with our customers to understand their needs and provide tailored solutions to meet their requirements. You will also be responsible for managing administrative processes related to water and property connections, ensuring efficient and timely service delivery to our customers in compliance with relevant legislation.

The successful candidate will have a strong background in administration and customer service, with experience in plumbing, water, and sewerage connection procedures. They will possess excellent communication and interpersonal skills, with the ability to work independently and collaboratively as part of a team.

Main Responsibilities:

  • Provide high-quality customer service and technical support to our customers
  • Manage administrative processes related to water and property connections
  • Work closely with customers to understand their needs and provide tailored solutions
  • Ensure efficient and timely service delivery to our customers in compliance with relevant legislation

 

Required Skills and Qualifications

To be considered for this role, you must have:

Certificate 3 or above in Business or a related field, or minimum 3 years' experience in a similar role

Knowledge and experience in plumbing, water, and sewerage connection procedures

Demonstrated commitment, ability, and experience in resolving customer enquiries while providing a strong customer focus

Intermediate computer skills with the ability to learn and adapt to multiple systems, including MS Office

Excellent communication and interpersonal skills for collaborating with colleagues and interacting with customers and stakeholders

Strong organisational, self-management, and problem-solving abilities

Ability to work independently and collaboratively as part of a team

 

Benefits

We offer a range of benefits to our employees, including:

  • A full-time position with a competitive salary package
  • A Rostered Day Off (RDO) of 12 per year
  • The opportunity to work in a regional location with a great lifestyle
  • A supportive team culture that values diversity and inclusion
  • Ongoing training and development opportunities

 

What We're Looking For

We are looking for an individual who is passionate about delivering exceptional customer service and technical support. If you have a strong background in administration and customer service, with experience in plumbing, water, and sewerage connection procedures, we would love to hear from you.

Please apply via our online portal, attaching your cover letter, resume, and addressing the key selection criteria.

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