Customer Support Coordinator

3 weeks ago

Shepparton, Victoria, Australia Metricon Full time
Customer Support Coordinator (Pre-Site) - Shepparton

Calling all Customer Support professionals in Shepparton… THIS IS A ONCE IN A LIFETIME ROLE

Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.

Based in our friendly, family-oriented Shepparton Office, you will work within the busy Pre-Site Operational Customer Support team, supporting our customers through their pre-build process. You will also collaborate closely with internal teams such as Drafting, Estimating, Studio M, and Permits to ensure smooth site commencement.

Reporting to the Customer Service Manager, your responsibilities will include:

  1. Managing customer expectations effectively and keeping them informed about the status of their home during the pre-construction phase.
  2. Providing exceptional customer service and building strong relationships with clients.
  3. Regularly updating customers on project progress.
  4. Maintaining accurate records of customer project details.
  5. Liaising with drafting, estimating, studio, external suppliers, and coordinating client variations as needed.
  6. Ensuring customer quality control through professional communication, data entry, and report compilation.
  7. Developing thorough knowledge of Metricon products, services, and processes to interact confidently with clients.
  8. Assisting with all other Customer Support tasks as required.

Metricon offers:

  • A dynamic role where no two days are the same.
  • Supportive management team that values your contribution.
  • Training on the Clickhome database.
  • Ongoing learning and development opportunities to enhance your skills.
  • Being part of Australia's largest and #1 Home Builder for nine consecutive years.
  • Mentoring opportunities, career progression, competitive salary, and packages.
  • Attractive discounts on our award-winning homes.
  • Well-being programs including fitness initiatives, free flu vaccinations, nutrition, and mental health support.
  • Access to the LifeWorks confidential support program for personal and professional challenges.
  • Building, trade, and retail discounts via our rewards platform.

The ideal candidate will have:

  • Experience in account or customer management, preferably within residential building or similar fields.
  • Understanding of residential construction contracts and plans, either through experience or education.
  • Proven success in a dynamic, multi-channel customer service environment with a focus on excellence.
  • Ability to troubleshoot and meet deadlines effectively.
  • Strong client needs analysis and solution generation skills.
  • Intermediate proficiency in Microsoft Word and Excel.
  • Excellent organizational skills with the ability to multitask.
  • A positive attitude

If you believe you have the skills, knowledge, and experience to excel in this role, please apply with your Cover Letter and Resume. Please note, this role requires a national police check to be completed by the successful candidate.

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