Tech Lab Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $110,073 - $150,000

**Lab Support Position:**

We are seeking a highly skilled and experienced individual to provide technical support for teaching and research labs.

**Key Responsibilities:**

  • Provide Level 2 and Level 3 technical assistance for lab technology related incidents and requests.
  • Respond to escalated customer inquiries and update users on incident status within agreed timeframes.
  • Manage technical support activities in collaboration with other IT groups.

**Requirements:

  • Minimum 3-5 years of relevant experience in a technical support function, coupled with a diploma or certificate level education in IT or equivalent experience.
  • Advanced knowledge of interfaces between commodity technology and equipment used in research and education settings.

**Benefits:**

  • Flexible work arrangement
  • Additional leave over the Christmas period
  • Access to ongoing learning and career development opportunities

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