Providing Exceptional Customer Experience

11 hours ago

Geelong, Victoria, Australia beBeeService Full time $60,000 - $85,000
Customer Service Vehicle Returns Specialist

Europcar is seeking a highly skilled Customer Service Vehicle Returns Specialist to join their team at our Victoria location.

This is an excellent opportunity for individuals who enjoy customer-facing roles and working as part of a diverse team. The ideal candidate will have exceptional communication and interpersonal skills, be able to work in a fast-paced environment, and be flexible with their working hours.

Responsibilities include providing world-class customer service throughout the rental process, assisting customers in car parks, and maintaining high standards of customer satisfaction. This role requires a passion for delivering exceptional service and a calm approach to daily challenges in a busy customer environment.

Key Responsibilities:
  • Work closely with all staff to ensure vehicles are received and returned efficiently.
  • Maintain excellence in customer service and damage standards; achieve all KPIs in these areas.
  • Complete all administration accurately according to operating procedures.
  • Process workshop vehicles following operating procedures.
Requirements:
  • A full, valid, clean driving license with at least 4 years of driving experience.
  • Excellent communication and face-to-face interpersonal skills.
  • Ability to work as part of a team in a fast-paced environment.
  • Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options.
What We Offer:

We offer competitive basic salary, generous holiday allowance, pension scheme, life insurance, maternity and adoption leave, discounted car hire rates, mobile phone contracts, hotel rates, cycle-to-work scheme, eye tests, legal and support services, and career progression opportunities.

Join our dynamic team and take this exciting opportunity to develop your career in customer service and vehicle returns.

About Us:

Europcar Mobility Group is a global leader in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions.

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