Support Service Liaison

4 days ago

Geelong, Victoria, Australia beBeeCustomerService Full time
Job Title

The Client Support Officer is a vital role in providing exceptional service to clients accessing our services.

Key Responsibilities
  • Provide first point of contact for clients and respond to their enquiries in a timely and responsive manner.
  • Work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.
Required Skills and Qualifications

To be successful in this role, you will require:

  • A strong understanding of client needs and the ability to respond effectively and inclusively.
  • Excellent interpersonal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Advanced problem-solving skills, with the ability to think critically and make sound decisions.
Benefits

This role offers a range of benefits, including:

  • A competitive salary and employment package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
How to Apply

To apply for this role, please submit your CV and cover letter outlining your suitability to the position. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Please note that all applicants will undergo a thorough screening process, including a national police check and misconduct screening.

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