Senior Claims Advisor

6 days ago

Melbourne, Victoria, Australia beBeeClaimsCare Full time $90,233 - $114,812
Job Title

Case Manager, Claims Care

Role Overview

Your new role will see you play a key part in the insurance and claims space by providing compassion and empathy to members and their representatives navigating terminal illness and/or death claims.

This role ensures claims are processed in a timely and empathetic manner, while delivering high-quality service in line with compliance regulations and organisational values.

Key Responsibilities:
  • Manage a portfolio of terminal illness and/or death claims from notification through to payment stage, in accordance with Fund and regulatory requirements.
  • Be the point of contact for members, ensuring they have all the information and are kept well informed of the claim process and progress.
  • Guide members through the process of lodging terminal illness claims with the fund, ensuring all necessary documentation and requirements are met.
  • Maintain queues under case management ensuring all outstanding work items are managed within service standards.
  • Ensure workflow and detailed notes are maintained at a high standard.
  • Recommend the eligibility of terminal illness benefits as per the claims process.
Requirements:
  • Relevant experience in a similar claims role (with an administrator, insurer - or similar - or in superannuation insurance).
  • Previous superannuation experience (highly regarded).
  • Empathy when speaking to members on the phone.
  • Strong ability to handle conversations with compassion and sensitivity while maintaining professionalism.
  • Excellent written communication skills, with the ability to communicate outcomes in simple language.
  • Meticulous attention to detail and pride in performance.
  • Passionate about assisting member in their time of need.
  • Excellent organisational abilities to manage tasks according to priority.
  • Ability to work autonomously and pro-actively without supervision and to set own work plan to meet deadlines.
  • Excellent organisational and multitasking abilities to manage a caseload of claims.
  • Advanced use of MS Office products (Word, Excel, Outlook).
  • Relevant tertiary qualifications in superannuation, claims management or insurance alternatively studied in a field such as finance, insurance, business administration, health services, or law.
  • Experience handling claims under sensitive circumstances, including terminal illness or critical conditions.
About AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation.

We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

  • Senior Claims Advisor

    21 hours ago

    Melbourne, Victoria, Australia Marsh & McLennan Companies Full time

    OverviewWe are seeking a talented individual to join our Financial Lines team at Marsh. We are flexible regarding the location of this role. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Claims AdvisorIn this role, you will provide high-level expertise and manage claims under Directors & Officers...

  • Senior Claims Advisor

    2 hours ago

    Melbourne, Victoria, Australia Marsh & McLennan Companies Full time

    OverviewWe are seeking a talented individual to join our Financial Lines team at Marsh. We are flexible regarding the location of this role. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Claims AdvisorIn this role, you will provide high-level expertise and manage claims under Directors & Officers...

  • Senior Claims Advisor

    3 days ago

    Melbourne, Victoria, Australia beBeeCaseManager Full time $75,000 - $80,000

    The Role of a Case Manager in Supporting Injured Workers">In this position, you will be responsible for managing a portfolio of claims, providing exceptional service to all stakeholders, and supporting injured workers in their recovery and return to work.This is an exciting opportunity to join a diverse and collaborative team that includes specialist roles...

  • Senior Claims Advisor Property And Casualty Lines

    3 weeks ago

    Melbourne, Victoria, Australia WTW Full time

    We seek a full-time Senior Claims Advisor with strong general liability insurance experience for our Australian Claims Team.This role, based in Melbourne, Sydney, Brisbane, or Perth, may involve managing property claims and require interstate travel.As a Senior Claims Advisor, you will provide technical advice to national clients throughout the claims...

  • Senior Claims Advisor Property and Casualty Lines

    4 weeks ago

    Melbourne, Victoria, Australia WTW Full time

    We seek a full-time Senior Claims Advisor with strong general liability insurance experience for our Australian Claims Team. This role, based in Melbourne, Sydney, Brisbane, or Perth, may involve managing property claims and require interstate travel.As a Senior Claims Advisor, you will provide technical advice to national clients throughout the claims...

  • Claims Advisor

    24 hours ago

    Melbourne, Victoria, Australia Marsh Full time

    **Claims Advisor (Claims Operations - Specialty)****What can you expect?**An exciting opportunity has become available for an experienced claims professional to join Marsh's Claims Operations team. In this newly created position, you will be responsible for managing claims and assisting the wider Specialty Claims Team through clear and effective...

  • First Response Claims Advisor

    3 days ago

    Melbourne, Victoria, Australia Zurich Insurance Full time

    **A new adventure awaits**At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry...

  • First Response Claims Advisor

    3 days ago

    Melbourne, Victoria, Australia Zurich Insurance Full time

    **A new adventure awaits**At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry...

  • Career Opportunity: Claims Advisor

    3 days ago

    Melbourne, Victoria, Australia beBeeClaims Full time $80 - $90

    Discover a fulfilling career opportunity as a Claims Advisor, responsible for managing the lifecycle of motorcycle claims. This permanent full-time role is ideal for individuals with strong analytical and negotiation skills.In this position, you will be handling inbound customer queries, liaising with stakeholders, and processing claims in accordance with...

  • Claims Technical Advisor

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerAdvisor Full time $98,765 - $123,456

    Job OverviewWe are seeking a highly skilled technical advisor to join our team, responsible for providing expert advice and guidance to customers and claims staff.Main Responsibilities:Act as a technical referral point for claims staff and assist in the development of technical claims knowledge.Provide escalation point for technical advice and...