Claims Technical Advisor

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerAdvisor Full time $98,765 - $123,456

Job Overview

We are seeking a highly skilled technical advisor to join our team, responsible for providing expert advice and guidance to customers and claims staff.

Main Responsibilities:

  • Act as a technical referral point for claims staff and assist in the development of technical claims knowledge.
  • Provide escalation point for technical advice and disputes.
  • Identify trends through technical complaints escalation handling to drive improvement in customer and business outcomes.
  • Support the execution of the Quality Assurance Framework, delivering training needs at an individual and team level in consultation with the manager.
  • Support the onboarding of new staff members.
  • Manage a portfolio of claims and positively influence claims cost outcomes through commercial decision making that is in the best interest of the customer.

Key Requirements:

  • Experience in claims assessment for a complex, matrixed general insurance organization.
  • Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIIF)/Industry equivalent.
  • Demonstrated experience in coaching and developing a claims team at a technical level.

About Our Organization:

We are one of the most trusted insurance and asset management companies in the world. We prioritize care for our customers, the planet, and each other.


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